gkk9 Privacy Policy
This policy explains how gkk9 collects, uses and protects your personal data. Continued use of the service means you accept this policy.
gkk9 is a platform providing digital gaming services to players in Myanmar. We take the protection of your personal data seriously. This policy document explains what data we collect when you use gkk9's website, mobile platform and services, why we collect it, who we share it with, and what rights you have.
This policy does not cover third-party websites or external platforms that are not operated by gkk9. If you have any questions, you can reach us at [email protected].
Types of Data We Collect
There are two categories of data related to your use of the gkk9 platform: data you provide directly and data we collect automatically.
Personal Information You Provide
- Name, date of birth, and contact email provided when registering your account
- KBZPay, Wave Money, AYA Pay, and CB Pay account numbers entered when linking a payment method
- National ID image or driver's licence submitted for KYC verification
- Messages and chat records sent to customer support
Automatically Collected Data
- IP address, browser type, and language settings
- Device ID, operating system, and screen size connection data
- Links clicked on the website, pages viewed, and time spent
- Game records — game name, session time, and deposit/withdrawal figures
- Cookies and similar tracking technologies
Purpose of Data Collection
gkk9 collects data only to provide and continuously improve its services. Your data is never used in any way beyond the purposes listed below.
Account Management
We collect the data needed to create your account, verify your identity, and grant you access.
Financial Processing
To handle deposits, withdrawals and bonus payments, and to carry out fraud prevention checks
Customer Service
To respond to your enquiries and provide 24/7 Live Chat support
Service Improvement
To analyse your playing behaviour so we can understand it and offer more suitable games and promotions
Legal Compliance
To carry out responsible gambling policies, anti-money laundering measures, and age verification restrictions for 21+
Direct Communication
To send you promotion updates and payment notifications — your right to opt out is maintained
Cookie Policy
What is a Cookie
A cookie is a small file stored in your browser that helps websites remember your visit. gkk9 uses cookies for the following purposes—
- Essential Cookies — For the site's core functions such as maintaining login sessions and security checks — these cookies cannot be declined
- Analytics Cookies — To understand which pages you visit and improve our service — you can block these
- Functional Cookies — To remember your preferences (language, display settings) — you can block these
You can block cookies other than essential cookies through your browser settings. However, doing so may cause some features to not work properly.
How to Manage Cookies
Go to your browser's settings menu and select "Privacy & Security" → "Cookies". You can clear cookies from gkk9 and block all cookies except gkk9's essential session cookies.
Who We Share Data With
gkk9 never sells, rents, or shares your personal data with third parties for commercial gain. Limited sharing takes place only in the following circumstances—
Service Providers
With providers who handle payment processing (KBZPay, Wave Money, AYA Pay, CB Pay), IT security checks, and data storage on our behalf — these parties handle data only under gkk9's instructions and may not use it for their own purposes.
Legal Requirements
When required by a lawful court order, financial investigation, or anti-fraud inquiry — where possible, we will notify you of such sharing in advance.
Business Changes
In the event of a gkk9 platform merger, sale, or transfer of ownership — if this occurs, we will announce it in advance and update this policy, and your data protection rights will continue to be upheld.
Data Retention and Deletion
How Long We Keep It
Personal data is retained for as long as your account remains active. After account closure, it is kept for no more than five years in accordance with legal requirements. Once that period ends, data is securely deleted or anonymised.
Requesting Deletion
You can request deletion of your data by contacting [email protected]. Data that is not required to be retained by law will be deleted within a reasonable period. Please note that account access will be suspended once data has been deleted.
Data Protection Technologies
gkk9 has advanced technical safeguards in place to protect your data—
SSL Encryption
All data transfers between gkk9's website and servers are protected with TLS/SSL encryption, preventing unauthorised parties from reading your data.
Access Control
Access to data is restricted according to each gkk9 staff member's job responsibilities, and all access is logged.
Financial Data Protection
KBZPay, Wave Money, AYA Pay, and CB Pay account numbers are encrypted in our database after collection so the data is never exposed. Staff cannot see them in full.
Your Data Rights
gkk9 players may exercise the following data rights—
Right to Access
You have the right to view any personal data we have collected and stored. You may request this by emailing [email protected].
Right to Correct
You have the right to request correction of any inaccurate data. You may also request that incomplete data be filled in.
Right to Delete
You may request deletion of your personal data except where required by law. Please note that once deleted, your access may be terminated.
Right to Restrict
You may request that processing of your data be paused or restricted — for example, while the accuracy of the data is being verified.
Right to Portability
You have the right to request that personal data collected by gkk9 be provided to you in a readable format.
Right to Opt Out of Marketing
You have the right to opt out of promotional emails or advertising communications. Please note that service-related notifications may still be sent.
How to Exercise Your Rights
To exercise any of the rights above, send an email to [email protected] along with proof of identity. We will respond within 30 days.
Child Protection
Access Blocked for Users Under 21
gkk9 services are for adults aged 21 and above only. We do not knowingly collect or store personal data from anyone under 21. If we discover that data from a person under 21 has been collected without our knowledge, we will delete it immediately. If a parent or guardian notices that a minor is accessing gkk9, please contact us immediately at [email protected].
Policy Changes
How We Notify You of Changes
gkk9 reviews this Privacy Policy regularly. Changes may occur due to legal, technical, or service updates. When significant changes are made, we will post a prominent notice on the website and update the "Last Updated" date at the top of the policy. Continuing to use gkk9 after reviewing the changes means you accept the updated policy.
Data Protection Contact
Contact by Email
For any questions about personal data, send an email to [email protected]. Please indicate in the subject line that the message is about data handling — write "Personal Data Request".
Contact via Live Chat
You can ask questions instantly in Burmese through our 24/7 Live Chat. For more complex matters such as data deletion or access requests, we will invite you to follow up by email.